FAQ - Frequently asked questions on authorized.by

For Brands

Can I use authorized.by free of charge?

Yes, using the basic features of the platform is free of charge. This includes among other functions the authorization of your e-commerce dealers. Furthermore, the are clearly marked premium features that entail costs. More information regarding the pricing can be found in the price list.

Where will the authorized.by trust seal be visible?

After integration of the code the trust seal usually appears on the right hand side of the online shop of your authorized e-commerce dealer. In addition your e-commerce dealer is also able to position the trust seal flexibly on their webpage.

Is it possible to start using the software right away?

Yes, immediately after registering with us and completing the email verification process you will get access to the authorized.by app. Then you can start to invite your e-commerce dealers for authorization and shared product information management.

How do I manage my e-commerce dealers?

Manage your authorized e-commerce dealers easy and with just one tool through the authorized.by software. Our app enables you to manage your verified dealers and to provide the shops you selected with our trust seal and with up to date product information. Through the unlimited invite function you can add your existing business contacts to authorized.by and expand your e-commerce network continuously.

Do I get support using the app?

Yes, in your account you will be supported by your personal assistant that offers detailed tours through the software and explains the functions of the app in depth. In addition our team is at your service via telephone or email. Initially we can also support you personally in setting up the software and loading up the product data which is subject to a fee.

For Shops

How do I receive the authorization and the trust-seal?

The authorization and the trust seal are provided through authorized.by to your partner brands. You can invite your brand-dealers to initiate the authorization process via the unlimited authorized.by invite function. Immediately after your Signup you will receive your personal integration code for the trust seal which enables you to integrate the seal into your shop quick and easy.

How do I integrate the trust seal in my webpage?

The integration of the trust seal is particularly easy. We will provide you with comprehensive instruction how to integrate the trust seal in the authorized.by app. After setting up an account with us you will be able to access these instructions. But do not hesitate to contact us if you have any questions or problems.

Where will the trust seal be displayed on my webpage?

The are different implementation options for the trust seal including a Shopware plugin and a Magento extension. The standard implementation option is floating on the right-hand side of the screen. For further options please refer to the comprehensive implementation manual.

How does the authorization process work?

The verification process operates through an API in real time or respectively the authorization will be verified automatically at least once a day. The basis for the verification process is the integration of the trust-seal or of the snippet-codes respectively (instructions for the integration will be provided in your account after setting up an account).

Is the integration of the trust seal for my shop really free of charge?

For online shops the authorization requests and the implementation of the trust seal are free of charges. Further features like the matching tool for finding new brand-dealers, managing the badge content and marketing support by us are premium features which entail costs and are clearly marked in the platform. More information regarding the pricing can be found in the price list.

Is it possible to start using the software right away?

Yes, immediately after registering with us and completing the email verification process you will get access to the authorized.by app. Then you can start to ask your e-commerce dealers to authorize you by using the unlimited authorized.by invite function.

How will I receive the product information of the manufacturer?

The manufacturer adds his product data through authorized.by and makes the data available for the recipients. You can download the data (e.g. as a CSV file) and use it on your system. You will always be notified immediately about changes in the content and will therefore be able to be ahead of your competitors.

Can the integration of the trust seal have a negative effect on the loading times?

During the development of the trust seal our first priority was to avoid a negative effect on the loading times since we know that they are critical for online shops. The contents of the trust seal are delivered directly from the Amazon cloud. In combination with tools like load balancing the seal is highly scalable to ensure functionality in times of heavy usage. Internationally leading companies put their trust like authorized.by in AWS Amazon-Cloud.

Is it possible to forge or duplicate the trust seal?

The trust seal includes visible real time components that are linked to the shop domain and therefore can be easily checked by the customers. The certificates of the trust seals that are accessible for everyone are located on the authorized.by server and are encrypted by SSL code. This is why third parties will not be able to edit or forge them.

Is it safe that only genuine products will be distributed?

Online shops authorized by brand manufacturers assure their customers and partner brands that they will only sell genuine products of the authorized brand. The customers can therefore be sure that products offered are verified originals sold by an authorized dealer of the brand.

Which different trust seals are available?

Basically two seals are available: Authorized dealers of brand manufacturers can request the seal “Authorized Dealer”. The seal “Verified Product” is used to designate genuine products. Technically only an integration code is needed to embed this seal. If the shop also integrates the product information provided by the manufacturer the global seal “Authorized Dealer” will automatically transform to the “Verified Product” seal. The integration is fast and easy.

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